Disability Related Transportation | Regional Transportation Authority
175 West Jackson Boulevard, Suite 1550, Chicago, IL 60604
Eligibility
Must have a disability or a qualifying health condition; Unable to use the Chicago Transit Authority or Pace fixed routes for some or all of their travel.
Required documents
Application
Government-issued Photo ID
Proof of disability
Hours
Monday to Friday, 8:30 am - 5:00 pm
312-913-3120
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Mobility Education Training
312-913-3126
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Mobility Education Presentations
312-836-7000
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Travel Information
312-913-3110
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Ride Free and Reduced Fare
888-782-1008
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TRA Transit Benefit Fare Program
312-663-4357
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Mobility Services Helpline
312-663-HELP
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RTA Mobility Services Helpline
312-913-3200
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Administrative Office
Websitehttps://www.rtachicago.org
Languages
Applications available in English, Spanish, Braille, or on audiotape; Interpreters available for American Sign Language (ASL) and Spanish.
Application process
(1) Call the Mobility Services Helpline or email [email protected] to request an application (2) Complete the application https://fares.rtachicago.org/ and call the Helpline to schedule an in-person interview (3) Following the interview, eligible riders will receive a certification letter, a guide, and a photo ID card within 21 days. (4) Make reservation a day before desired trip.
Fees
Customer Support: No Fees
Service area
Mchenry County, IL
Lake County, IL
Dupage County, IL
Kane County, IL
Will County, IL
Cook County, IL
Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.
Date of Last Formal Update
10/20/2025
Data provided by
211 DuPage County
What's Here
Providing organization
Regional Transportation Authority
Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.