Consumer Protection Agencies | Illinois Attorney General - Consumer Protection Division
115 South LaSalle Street, Chicago, IL 60603
Eligibility
Residents of Illinois
Required documents
Proof of residence in Illinois
Additional documents may be required.
Hours
Chicago: Monday to Friday, 9:00 am - 5:00 pm
Springfield: Monday to Friday, 8:30 am - 4:45 pm
800-243-0618
Voice·
Springfield Hotline
877-844-5461
Voice·
TTY
217-782-1090
Voice·
Springfield Office
800-386-5438
Voice·
Chicago Hotline
866-310-8398
Voice·
Spanish Language Hotline
312-814-3000
Voice·
Chicago Office
711
Voice·
Relay Service
Languages
English, Spanish
Application process
(1) Call the consumer hotline, or (2) Fill out consumer complaint online form on website to provide personal information and details of the complaint.
Fees
No Fees
Service area
IL
Protective services for Illinois residents victimized by fraud and other unethical business practices. Services include informal dispute resolution on behalf of consumers who have complaints regarding purchases, identity theft, home repair and construction, auto sales and repairs, and heath care services.
Date of Last Formal Update
01/28/2026
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Attorney General Consumer Protection Division
Protective services for Illinois residents victimized by fraud and other unethical business practices. Services include informal dispute resolution on behalf of consumers who have complaints regarding purchases, identity theft, home repair and construction, auto sales and repairs, and heath care services.