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Home Care Ombudsman Program - Illinois Department Of Aging - Chicago Office

555 West Monroe Street, Suite 1500-S, Chicago, IL 60661

Eligibility
Enrolled in the Medicare Medicaid Alignment Initiative (MMAI) and receive services from a managed care organization (MCO); orReceive services from one of the following Home and Community Based Services (HCBS) Waiver Programs
Hours
Mon 8:30am - 5:00pm Tue 8:30am - 5:00pm Wed 8:30am - 5:00pm Thu 8:30am - 5:00pm Fri 8:30am - 5:00pm
(866) 800-1409
Voice·

Adult Protective Services (APS) Hotline

Languages
English, Spanish
Application process
If you would like to speak to a Home Care Ombudsman, you can call the Illinois Department on Aging Senior Helpline at (800)252-8966 or 711 (TRS). Please press 4, "other services", and ask for a Home Care Ombudsman or email [email protected]
Fees
Free
Service area
IL
The Ombudsman Program to provide advocacy services outside of the long-term care setting by providing advocacy and assistance to older persons and persons with disabilities who live in the community.
Date of Last Formal Update
02/03/2025
Data provided by
211 Metro Chicago
Providing organization
Illinois Department On Aging
The MISSION of the Illinois Department on Aging is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.