Caregiver Consultation and Support | Illinois Department of Children and Family Services
Eligibility
Relative Caregivers, or other persons the child already knows
Required documents
None
Hours
Monday to Friday, 8:30 am - 5:00 pm
800-25A-BUSE
Voice·
27/7 Hotline
312-814-6800
Voice·
Office General
877-746-0829
Voice·
Day Care Information Hotline
866-503-0184
Voice·
Missing or Runaway Child Helpline
800-722-9124
Voice·
Foster Parent Hotline
800-572-2390
Voice·
Adoption Information
800-232-3798
Voice·
Advocacy Office for Children and Families
800-252-2873
Voice·
24/7 Hotline
Websitehttps://dcfs.illinois.gov
Languages
English
Application process
(1) The caregiver should call the DCFS hotline at 1-800-252-2873. Tell them that you are caring for your relative’s child, the child is not being abused or neglected but you want help, and you want to be referred to the Extended Family Support Program. (2) Visit https://dcfs.illinois.gov/loving-homes/grandparents-and-older-caregivers-raising-children.html or email the EFSP coordinator at [email protected] for more information.
Fees
No Fees
Service area
IL
Protective services for children who are reported to be abused or neglected. Services also include family reunification and appropriate, permanent families for those children who cannot safely return home. Works with community partners to support early intervention and child abuse prevention activities.
Date of Last Formal Update
08/11/2025
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Department of Children and Family Services
Protective services for children who are reported to be abused or neglected. Services also include family reunification and appropriate, permanent families for those children who cannot safely return home. Works with community partners to support early intervention and child abuse prevention activities.