Utility Bill Application Assistance - The Public Outreach Agency - Main Office

4314 South Cottage Grove Avenue, Suite 108, Chicago, IL 60653

Eligibility

To be eligible for these services individuals must meet certain household size and 30-day gross income requirements, please refer to guidelines below or call agency for assistance determining eligibility.On November 1, all income eligible households may apply. The LIHEAP DVP Program will be resuming October 1st to October 31st for the following households and populations:. Households with an older adult, age 60 and over;. Households with a person living with a disability;. Families with children aged 5 and under;. Households who are disconnected from one or more of their utilities or in jeopardy of being disconnected from one or both utilities.Please note that residents of Chicago Housing Authority (CHA) units and subsidized rent units, as well as residents whose heating bill is included in their rent by their landlord may also apply for LIHEAP, so long as they meet the other eligibility requirements.2025-26 Eligibility GuidelinesFamily Size 30-Day Gross Income1 $3,3322 $4,357 3 $5,382 4 $6,407 5 $7,432 6 $8,457 7 $8,649 8 $8,842

Hours

Mon Varies Tue Varies Wed Varies Thu Varies Fri Varies Sat Varies Sun Varies Hours and services vary by day, please see Application Process section for more details.

(773) 424-8656

Voice

Email[email protected]

Languages

English

Application process

Please call or email agency to make an appointment. In-person appointments are available Monday through Thursday from 10:00am to 3:00pm. Remote appointments are available Monday through Friday from 9:00am to 4:00pm and Saturdays and Sundays from 10:00am to 4:00pm.

Fees

Free

Service area

Cook County, IL

The Public Outreach Agency provides assistance with applying to CEDA's various utility bill payment and energy services programs. This includes the Low Income Home Energy Assistance Program (LIHEAP), Peoples Gas Share the Warmth (Chicago residents only), City of Chicago Utility Billing Relief (UBR) (Chicago residents only), Home Weatherization, and Energy Saving Kits.On November 1, all income eligible households may apply. The LIHEAP DVP Program will be resuming October 1st to October 31st for the following households and populations:Households with an older adult, age 60 and over;Households with a person living with a disability;Families with children aged 5 and under;Households who are disconnected from one or more of their utilities or in jeopardy of being disconnected from one or both utilities.

Data provided by

211 Metro Chicago

What's Here

Heating Fuel Payment Assistance Percentage of Income Utility Payment Plans Electric Service Payment Assistance Certificates/Forms Assistance Gas Service Payment Assistance

Providing organization

The Public Outreach Agency

The Public Outreach Agency provides assistance with applying to CEDA's various utility bill payment and energy services programs. This includes the People's Gas Share the Warmth (for Chicago residents only), City of Chicago Utility Billing Relief (UBR) (for Chicago residents only), Home Weatherization, and Energy-Saving Kits.Beginning October 1, 2024, applications will re-open for the following eligible individuals and households: Older adults (age 60 and older), individuals with a disability, households with at least one child age 5 years and under, households that are disconnected from their utilities/energy vendors, have a disconnect date within 7 days or have less than 25% in their propane tank.