Paratransit Programs | Illinois Department on Aging
1 Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Must be living in Illinois at the time of filing of application; Must be 65 years of age or older before January 1 of current year, OR; Must become 65 years of age in the current year, OR; Must be 16 years of age or older before January 1 of current year and be determined to be totally and permanently disabled as defined by program requirements; Must meet household income guidelines.
Required documents
Photo ID (driver's license, state ID)
Proof of residence (driver's license, state ID, utility bill with name of applicant, mortgage or rent statement)
Proof of income (W-2 forms, tax documents).
Hours
Monday to Friday, 8:30 am - 5:00 pm
800-252-8966
Voice·
Senior Helpline
866-800-1409
Voice·
Adult Protective Services Hotline
711
Voice·
Deaf and Speech-Impaired
Languages
English, Spanish
Application process
Call the helpline during listed hours or visit the website to apply online.
Fees
No Fees
Service area
IL
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).
Date of Last Formal Update
10/29/2025
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Department on Aging
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).