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Utility Bill Payment Plans | NORTHSHORE GAS - Medical Certificate Program

Eligibility
Someone in the household must be seriously disabled, have a life-threatening medical condition, requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Medical certificates are valid only for residential accounts and doctor’s certification is required. The medical certificate must be dated no more than 21 days prior to the date of presentment
Hours
Service Hours Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 3:00 PM
866-556-6004
Voice·

Customer Service Center

866-556-6007
Voice·

TDD Line (M-F 7 AM - 7 PM)

844-603-9181
Fax·

Fax

Languages
Spanish
Application process
Submit a medical certificate from your doctor via fax, mail, or call for application assistance. Documents required: Medical certificate with the certifying Physician's or Board of Health office letter head and the following information;
  • Patient's name
  • Patient's service address
  • Statement that the patient resides at the premises
  • A statement that the disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient
  • Physician's name
  • Physician's business address
  • Physician's phone number
  • Physician's signature
  • The physician's stamp
Fees
No fee.
Service area
Gurnee, IL Lincolnshire (Half Day), IL Deerfield (Bannockburn), IL Lake Villa (Venetian Village), IL Libertyville (Mettawa), IL Vernon Hills, IL Grayslake (Wildwood), IL Lake Bluff (Knollwood), IL Buffalo Grove, IL Highwood, IL Waukegan (Park City), IL Fort Sheridan, IL Lake Forest (Mettawa), IL Wheeling, IL Lincolnshire, IL Mundelein (Long Grove), IL Grayslake (Gages Lake), IL Waukegan (Beach Park), IL Lake Zurich (Long Grove), IL Lake Bluff (Green Oaks), IL Lincolnshire (Prairie View), IL Fort Sheridan (Highland Park), IL Antioch, IL Deerfield (Riverwoods), IL Antioch (Old Mill Creek), IL Vernon Hills (Indian Creek), IL Round Lake (Round Lake Beach), IL Lake Villa (Lindenhurst), IL North Chicago, IL Russell, IL Lake Forest (Green Oaks), IL Wadsworth (Beach Park), IL Great Lakes (North Chicago), IL Lake Zurich (Hawthorn Woods), IL Libertyville (Green Oaks), IL Zion (Beach Park), IL
Offers customers who have serious health issues to not have their gas services disconnected. Services will not be discontinued for 60 days from certification. Customers will be entered into a Short-Term Payment Plan within 30 days of the issuance of the certificate.
Date of Last Formal Update
07/18/2025
Data provided by
Lake County 211
Providing organization
NORTHSHORE GAS
Provides general and specialized gas services and resources