Long Term Care Ombudsman Programs | Illinois Department on Aging
1 Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Must be at least 18 years of age; Must be a current or prospective resident of Illinois, or a former resident of an Illinois long-term care facility; Friends and relatives of people who live in long-term care facilities; Staff and administrators of long-term care facilities with concerns about residents; Those who are considering long-term care facility placement in Illinois.
Required documents
Photo ID (driver's license, state ID)
Additional documents may be requested.
Hours
Monday to Friday, 8:30 am - 5:00 pm
711
Voice·
Deaf and Speech-Impaired
866-800-1409
Voice·
Adult Protective Services Hotline
800-252-8966
Voice·
Senior Helpline
Languages
English, Spanish
Application process
Call the Senior Helpline during listed hours, or email [email protected], or visit a Regional Long-Term Care Ombudsman Program (listing available on website).
Fees
No Fees
Service area
IL
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).
Date of Last Formal Update
10/29/2025
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Department on Aging
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).