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Norman Services | Department of Children and Family Services (DCFS)

508 South Race Street, Urbana, IL 61801

Eligibility
Open to families with a child in DCFS custody or at risk of being placed in DCFS custody because of living circumstances lack of food, shelter, clothing
Required documents
Call for details
(800) 252-2873
Voice·

Toll-Free

(800) 232-3798
Voice·

Main Phone

(217) 785-2509
Voice·

Main Phone

(866) 503-0184
Voice·

Main Phone

Application process
Call for information
Fees
None
Service area
Winnebago County, IL Whiteside County, IL Stephenson County, IL Sangamon County, IL Peoria County, IL Mclean County, IL Mchenry County, IL Macon County, IL Logan County, IL Lasalle County, IL Dekalb County, IL Coles County, IL Champaign County, IL

Offers "Norman Services" to support families with children at risk of being placed in DCFS care or unable to return home due to unmet basic needs such as food, shelter, clothing, or other essential items. These services aim to prevent child removal or facilitate reunification by addressing critical living circumstances.

Eligible families may receive assistance through Public Aid/TANF and other cash grants, the Housing Advocacy Program (HAP) to secure permanent housing, and the Emergency Cash Assistance Program for immediate basic needs.

Additionally, the services include support for guardianship-related matters, providing guidance and resources for individuals navigating the appointment or opposition of guardianship arrangements for children or adolescents.

Date of Last Formal Update
08/29/2025
Data provided by
United Way of the Midlands
Providing organization
Department of Children and Family Services (DCFS)

Promotes the safety and well-being of children, youth, and families by responding to reports of potential abuse and neglect and, when needed, providing family-centered care and connection to resources.