Adult Protective Services | State of Illinois Department on Aging
One Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Reporter should be prepared to answer the following questions:
- Alleged victim's name, address, telephone number, sex, age and general condition
- Alleged abuser's name, sex, age, relationship to victim and condition
- Circumstances which lead the reporter to believe that the older person is being abused (age 60 years and older or ages 18-59 years with a disability), neglected or financially exploited, with as much specificity as possible
- Whether the alleged victim is in immediate danger, the best time to contact the person, if he or she knows of the report, and if there is any danger to the worker going out to investigate
- Whether the reporter believes the client could make a report themselves
- The name, telephone number and profession of the reporter
- The names of others with information about the situation
- If the reporter is willing to be contacted again
- Any other relevant information
Required documents
No Documentation Required
Hours
24 Hours
Languages
- English
- Spanish speaking staff available Mon-Fri - 8:30am to 5:00pm
Application process
Call For Service
Fees
No Fees
Service area
Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph and St. Clair Counties in Illinois
To serve and advocate for older Illinoisans and their caregivers by administering culturally appropriate programs that promote partnerships and encourage independence, dignity and quality of life. Help senior citizens remain safe and independent in their own homes and communities as long as possible. Services include Adult Protective Services and Specialized Information and Referral.
ALSO KNOWN AS
IDOA
Date of Last Formal Update
12/05/2025
Data provided by
United Way of Greater St Louis 211
What's Here
Providing organization
STATE OF ILLINOIS DEPARTMENT ON AGING
To serve and advocate for older Illinoisans and their caregivers by administering culturally appropriate programs that promote partnerships and encourage independence, dignity and quality of life. Help senior citizens remain safe and independent in their own homes and communities as long as possible. Services include Adult Protective Services and Specialized Information and Referral.
ALSO KNOWN AS
IDOA