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Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Helps sort out the complicated puzzle of Medicare, Medicaid, pharmaceutical assistance, and supplemental health insurance. Certified SHAP counselors can guide seniors to health care plans that include their doctor, cover their medications, and are affordable.

Provides information, counseling, and assistance to Medicare recipients living in Pella and surrounding areas. Trained  staff and volunteers offer one-on-one guidance about Medicare, medicine, and other insurance options tailored to individual circumstances. Services include counseling on long-term care insurance, helping individuals evaluate benefit plans, select policies, or explore alternatives based on their needs. 

Additionally, the program provides Medicaid information and counseling, offering guidance on eligibility requirements, application processes, benefits, managed care options, and the connections between Medicaid and Medicare. Support may include enrollment assistance and referrals to providers who accept State Medicaid health insurance. Free "Welcome to Medicare" seminars are also available, typically held in May and September.

Offers general health insurance counseling, long term insurance counseling, and senior health insurance Information by providing free unbiased health insurance information, including Medicare B for seniors.