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Offers, as resources allow, to help refugees and asylees reach economic self-sufficiency and to them with any problems, interests and concerns they may have. The Bureau of Refugee Services works to serve as a central clearinghouse in order to refer refugees and asylees to any resource necessary and available to them. The Bureau is the service agency for all refugees enrolled in FIP, the state welfare reform program. Now offering a Commercial Drivers License (CDL) program. This program will help participants prepare for the class, enroll into the DMACC CDL program at no cost, and obtain a job after completion. Participants will also qualify for “Jump Start” training specially designed to help English Language Learners.

Offers FIP (Family Investment Program) a cash assistance program for children and their families who have low income, also available to relatives caring for children whose parents are not in the home. The goal of FIP is to help families leave poverty and become self supporting, can participate for up to 60 months. FIP is Iowa's Temporary Assistance for Needy Families (TANF) program.

Tax preparation offered free to low and moderate income individuals starting late-January, 2026. Appointments are available starting February-March in Ottumwa, Albia, and Fairfield. First appointment is an intake interview. Services may also assist with prior year filings and post-deadline return.

Collects property taxes, conducts annual tax sale for delinquent taxes, processes vehicle transactions, issues driver's licenses, and issues motor vehicle titles and registrations.

Provides services and support for foster and adoptive parents including family events, connections to respite care, and scholarships for foster children.

Thrift store carrying items such as clothing, appliances, furniture, etc.

Offers used construction supplies for sale at nominal fees.

Accepts donations of good used items.

Crisis Services to anyone experiencing a crisis. Crisis services include:

23-hour Crisis Observation services support individuals in a secure and protected setting, medically staffed, and a psychiatrically supervised treatment environment to stabilize the situation and better assess any additional levels of care.

24-Hour Crisis Hotline provides support on the phone for people looking for immediate help with an emotional or mental health crisis.

Crisis Evaluation and Stabilization provides short-term care for individuals with mental health and developmental disabilities who need 24-hour supervision for safety during a crisis, without the added trauma of hospitalization. Stabilization includes a crisis evaluation.

Mobile Crisis Response and Outreach services provide on-site, face-to-face mental health services for an individual or family experiencing a mental health crisis. Can respond to wherever the crisis is occurring. Must call the 24-hour Crisis Line to access mobile crisis response teams. Call (855) 581-8111 for Mobile Crisis.

Provides mental health support services to children and youth. Services include crisis intervention, short-term stabilization where a child is at risk of self-harm, or harming others, individual and family psychotherapy/counseling, mental health assessment, case management and resource linkage assistance, and psychiatric services.

Offers respite care program providing supports to individuals with developmental disabilities in group settings, allowing for social interaction, inclusion, personal growth, and community exposure. Offers a variety of scheduled activities based on the interests of the individuals.

Works to raise funds to help meet the funding needs of community organizations and allocates funding to a number of different non-profit agencies. Business contributions accepted.

Provides a summer camp for enriching activities during the summer months.

Offers a daytime place for anyone to remain warm during the months of January through March.

Offers hot meals, showers, warm weather gear, and casework support.

Family Planning services include:

-- Education and counseling directed toward health promotion and disease prevention

-- Physical exams

-- Pap smear

-- Breast cancer screening

-- Sexually transmitted disease (STD) testing for Gonorrhea and Chlamydia according to the Illinois Department of Public Health guidelines

Blood pressure, weight, height, urine, hematocrit and pregnancy tests are available, if needed.

Offers a safe place for teen girls to talk about trauma and abuse or to simply have casual conversations with each other.

Provides comprehensive insurance counseling for Medicare or Medicaid eligible beneficiaries and their caregivers who may be new to or have questions about Medicare and Medicaid. Can also provide information and guidance to those who need assistance with claims and appeals, choosing appropriate health insurance coverage, subsidies or Medicaid to help afford Medicare premiums and copay costs.